Privacy Policy

Last updated December 3rd, 2024.

We may update this policy from time to time. Please check this page regularly for notification of any significant changes in the way we treat your personal information. We will try to provide customers with reasonable advance notice of any proposed changes.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website, and website owners. Furthermore, the way we process, store, and protect user data and information is also detailed within this policy.

WatchSumo is a trading name of Blissful Systems Limited, a limited company registered in England and Wales, no. 08871670. Our registered office is 82a James Carter Road, Mildenhall, England, IP28 7DE, United Kingdom.

We comply with all requirements for user privacy as set out in English law. For the purposes of the UK General Data Protection Regulation (UK GDPR), we are a Controller.

Our representative for the purpose of data protection compliance is Luca Spiller, who can be contacted at dp@watchsumo.com.

Overview

We respect your privacy and your rights to control your personal data. We will always protect your data, be clear about the data we collect from you and the reasons why. We do not and will not sell your data to third parties.

We will only use your data when the law allows us to. We use personal data for our legitimate business interests. When we do, we make sure we understand and work to minimize its privacy impact. For example, we limit the data to what is necessary, control access to the data, and where we can, aggregate or de-identify the data.

Types of information we collect

Throughout your use of this website and our services, we may collect the following personal data about you:

• Information about your use of the site and service, including details of pages you visit and your IP address.
• Information you voluntarily provide, such as your email address and name, through the use of our services.
• Information you provide when you log in with a third-party service, such as your name, email address, username, and avatar.
• Information that you provide when you communicate with us, such as through email, Twitter, or Facebook.
• Information that you provide related to payments, such as your legal name, address, and payment method.
• Information that you provide related to tax laws, such as your country of residence and details of your VAT-registered business.

How and why we collect your data

The information that we collect and store relating to you is primarily used to enable us to provide our services to you.

Website visitors — When you visit our website, we collect details of the pages you visit, your anonymized IP address, and browser information. This data is considered anonymous and not personally identifiable information under the UK GDPR. This information is used to understand how website visitors use our website and to provide them with a more optimal experience. We collect this data using a third-party analytics service, and this data has a retention period of 14 months.

Learning about our service — If you wish to learn more about our service, you may voluntarily provide personal information such as your email address or name and may get in touch with us via email or social networks. We will use this data to provide the information you requested and follow up on your inquiry.

Subscribing to our service — When you subscribe to our service, including signing up for a trial, we will ask you to voluntarily provide your email address. If you log in with a third-party service, we may also be provided with your name, username on that service, and avatar. We will also collect your IP address. We will use this data to secure your account and ensure that only you have access to your data stored on our service. We may contact you using this information, to notify you of important changes that may affect your use of our service or how we handle your data. If you do not provide this data, you cannot use our service.

Paying for our service — When you pay for a subscription on our service, we will ask you to provide details of your payment method, full name, and address. We will also collect your IP address. Your payment will be processed by a third-party payment service, which may collect further information or derive further information based on this. This information will be used to prevent fraud and ensure tax compliance. Once your payment has been processed, some of this data will be passed to our accountant, Crunch, and, if required, to the relevant tax authorities. If you do not provide this data, you cannot fully use our service.

Using our service — Throughout the use of our service, we will collect information such as the pages you visit and how you use our service. You may voluntarily provide additional information such as websites you wish to monitor and data related to sending notifications. This data will only be used to provide you with the service requested. If you provide personal information such as names and email addresses of your staff or customers, you should make sure they are aware of this policy and that you are legally able to provide us with this data. If you do not provide this data, you cannot use this part of our service.

Marketing opt-in — When you subscribe to our service, we will provide you with the option of opting in to marketing and educational emails about our service. In this case, we may contact you using any of the personal information you previously provided. This opt-in is not required to use our service.

Security

We take your privacy seriously and treat both personally identifiable and non-personally identifiable information as equally important. We will make our best effort to store and transmit your information in a secure way and to prevent unauthorized parties from accessing it.

If we become aware of any breach in our security, and personally identifiable information may have been accessed, we will notify the relevant authorities and users involved within 72 hours of us becoming aware of the breach. If you discover any vulnerability in our service, please contact security@watchsumo.com. At our discretion, a 'bug bounty' may apply to encourage responsible disclosure of vulnerabilities.

Data Location and Transfer

All personal data provided to us is stored on servers located within the United Kingdom. By using our Service, you agree that your data will be processed and stored in the UK. In some cases, we may transfer data that we collect from you to locations outside of the UK for processing and storing, for example, where some of our third-party providers are based outside the UK. Where this is the case, we will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy. By submitting your personal data, you agree to this transfer, storing, or processing.

Data retention

We strive to keep your data for only as long as required to provide you with the service requested. In some cases, we need to keep your data for longer periods to carry out our legal or regulatory obligations. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.

How to access and control your data

As set out in UK data protection laws, you have the right of access, rectification, restriction, opposition, erasure, and data portability concerning any personal data we hold about you. If you wish to exercise your rights concerning this, please contact us by email at dp@watchsumo.com. We will respond to any request as soon as possible, no later than one month after the request is sent.

In some cases, we may require further personally identifiable information (such as photos of identity documents) to prove your identity. This data will be stored securely and deleted as soon as your request has been fulfilled.

Use of Cookies

Cookies are small files saved to the user's computer hard drive that track, save, and store information about the user's interactions and usage of the website. This allows the website, through its server, to provide users with a tailored experience within this website. When you log into our service, a session cookie will be stored to maintain state, keeping you logged into our site.

Third-party links

You may find links to third-party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Contacting Us

We welcome any queries, comments, or requests you may have regarding this policy. Please do not hesitate to contact us at hello@watchsumo.com.